Shipping Policy
This Shipping Policy explains how we process, ship, and deliver orders placed on peaksta.com. By placing an order with us, you agree to the terms set out below. If you have questions that aren't covered here, please contact us at hello@peaksta.com.
Order Processing
Orders are processed Monday through Friday, excluding public holidays. Our Fulfilment Team typically takes 1 to 3 business days to prepare and dispatch an order. During promotional periods, product launches, and peak seasons (Black Friday, Cyber Monday, and the December holiday window), processing may take slightly longer.
Orders placed on weekends or public holidays will begin processing on the next business day. Once your order has been dispatched, you'll receive a separate shipping confirmation email with your tracking information.
Estimated Shipping Times
The times below reflect transit time only and do not include order processing. All estimates are in business days and are based on average performance of our carriers.
| Destination | Estimated Delivery |
|---|---|
| United States | 4 to 12 business days |
| Singapore | 4 to 7 business days |
| Malaysia | 5 to 9 business days |
| Philippines | 2 to 9 business days |
| United Kingdom | 4 to 9 business days |
| European Union | 5 to 13 business days |
| Rest of World | 8 to 14 business days |
These are estimates, not guarantees. Actual delivery times can vary depending on the destination, customs processing, carrier performance, and circumstances outside our control.
Shipping Costs
Shipping rates are calculated at checkout based on the destination address and the items in your cart. Any applicable promotions, discount codes, or free shipping thresholds will be displayed before you complete your purchase.
Tracking Your Order
Once your order leaves our fulfilment centre, you'll receive a shipping confirmation email containing your tracking number and a link to follow your package. Please note:
- It can take 24 to 72 hours for the carrier's system to register your shipment and show movement.
- Tracking information is provided directly by the carrier. If updates appear delayed, the package is usually still in transit and updates will catch up at the next scan.
- For the most accurate status, always check the carrier's official tracking page using the number we provide.
If your tracking has shown no movement for more than 10 business days, please reach out to us at hello@peaksta.com so we can investigate with the carrier on your behalf.
Shipping Carriers
We work with a network of trusted international and local carriers, including national postal services and private couriers. The carrier assigned to your order depends on your destination, the size of your order, and current logistics conditions. The exact carrier handling your shipment will be visible in your tracking email.
Address Accuracy
It is your responsibility to provide a complete and accurate shipping address at checkout, including apartment number, building, postal code, and any other relevant details. We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping address, please contact us at hello@peaksta.com as soon as possible. We will do our best to update the address before the order is dispatched, but once an order has entered fulfilment we may no longer be able to make changes.
If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for the cost of reshipment.
Failed Deliveries and Returned Packages
If a package cannot be delivered after multiple attempts, is unclaimed at a pickup location, or is refused by the recipient, the carrier will return it to our fulfilment centre. In these cases:
- We can reship the order, with the customer covering the cost of reshipment.
- We can issue a refund for the product value, excluding original shipping costs and any return shipping fees charged by the carrier.
If a package is returned to us because of an unsuccessful delivery, we will notify you by email with the available options.
International Shipping, Duties, and Taxes
We ship worldwide. International deliveries may be subject to customs inspections, import duties, taxes, VAT, or other charges imposed by the destination country. These charges are determined by local authorities and are not included in the price of your order or in your shipping costs at checkout.
The recipient is responsible for paying any such charges. We have no control over these fees and cannot predict them. If you refuse to pay duties or taxes and the package is abandoned or returned, this does not qualify for a refund, return, or chargeback.
Customs delays can also extend delivery times beyond our estimates. These delays are outside of our control.
Lost Packages
If your tracking indicates your package is lost in transit or has shown no movement for an extended period (typically 15 business days for domestic shipments and 30 business days for international shipments), please contact us at hello@peaksta.com. We will open an investigation with the carrier and, once the package is officially confirmed lost, we will arrange a replacement or refund at our discretion.
We are unable to declare a package lost or process a replacement before the carrier has completed their investigation, as packages frequently arrive after periods of no tracking activity.
Stolen Packages and Packages Marked Delivered
If your tracking shows your order as delivered but you haven't received it, please:
- Check around your delivery location, including porches, mailboxes, side doors, and reception areas.
- Ask household members, neighbours, or building staff if they accepted the package.
- Contact the carrier directly with your tracking number to confirm the GPS coordinates of delivery.
- Allow 48 hours, as packages are occasionally marked delivered before the final drop-off.
If the package still cannot be located, contact us at hello@peaksta.com within 7 days of the delivery date and we will help investigate. Please note that once a carrier confirms a package as delivered to the correct address, responsibility transfers to the recipient and we may not be able to issue a replacement or refund. We always do our best to find a fair resolution.
Damaged Packages
If your order arrives damaged, please contact us at hello@peaksta.com within 7 days of delivery and include:
- Your order number
- Photos of the damaged item
- Photos of the outer packaging
We will arrange a replacement or refund as appropriate. Please retain the packaging until the issue is resolved, as the carrier may request it for their claim.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at hello@peaksta.com. Once an order has entered fulfilment or been dispatched, we are no longer able to modify or cancel it. In these cases, you can return the order under our standard return policy once it arrives.
PO Boxes, APO, and FPO Addresses
Where local carriers allow it, we ship to PO Boxes and military APO/FPO addresses. Delivery times to these addresses may take longer than our standard estimates. If you have any concerns about whether we can ship to your address, please contact us before placing your order.
Multiple Item Orders
Orders containing multiple items are usually shipped together in one package. In rare cases, items may be dispatched separately from different fulfilment locations. If this happens, you'll receive a separate tracking number for each shipment, and there is no additional shipping cost to you.
Peak Season and Holiday Delays
During major sales events and the holiday season, carriers experience higher volumes that can extend delivery times beyond our usual estimates. We strongly recommend ordering early during these periods. We will communicate any significant delays through our website and by email where appropriate.
Force Majeure
We are not liable for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, strikes, transportation disruptions, customs holds, public health emergencies, or acts of government.
Contact
If you have any questions about your shipment or this Shipping Policy, please reach out to us:
Email: hello@peaksta.com
Response time: Within 24 hours on business days
This policy was last updated on 3 May 2026. Peaksta reserves the right to update this policy at any time. The most current version will always be available on this page.