Return Policy

We want you to love your Peaksta product. If something isn't right, we're here to make it right. This policy explains when and how you can return an item, request a refund, or report a problem with your order.

If you have any questions, please reach out to us at hello@peaksta.com before starting a return so we can guide you through the process.

At a Glance

45 days to return unused items from the date of delivery
Buyer pays return shipping for change of mind returns
Peaksta covers shipping for damaged, defective, or incorrect items
Refunds processed within 5 to 10 business days of receiving your return
Defective items: replacement or refund at no cost
Cancellation window: within 6 hours of placing your order

45-Day Return Window

You may return eligible items within 45 days from the date of delivery, as confirmed by the shipping carrier's tracking record. Our 45-day window is more generous than the industry standard 30 days, giving you extra time to make sure your Peaksta product is right for you.

Returns received outside this window will not be accepted unless required by applicable law.

Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

Unused and in original condition. This means free from signs of wear, scratches, marks, scents (perfume, smoke, pets), or any indication of use beyond a brief inspection.
In original packaging. The product must be returned in its original box, dust bag, or pouch where applicable, with all internal padding intact.
All tags and accessories included. Hangtags, care cards, warranty inserts, and any included accessories must be returned together with the product.
Proof of purchase. Order number or original confirmation email is required.

Items returned in a condition that does not meet these requirements may be refused, returned to you at your cost, or refunded at a reduced amount reflecting the loss of value.

Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as Final Sale at the time of purchase
Gift cards and store credit
Personalised, customised, or monogrammed items
Wholesale orders (see separate section below)
Items returned more than 45 days after delivery
Items damaged through misuse, accidents, or normal wear after use

EU and UK Statutory Rights

Consumers resident in the European Union and the United Kingdom have a statutory right to withdraw from a distance purchase within 14 days of receiving the goods, without giving a reason, in accordance with applicable consumer protection law.

To exercise this right, contact hello@peaksta.com within 14 days of receipt with your order number and a clear statement of withdrawal. You then have an additional 14 days to return the goods to us in the condition required above.

This statutory right applies in addition to our standard 45-day return policy. Where the standard policy is more generous, the more generous terms apply.

How to Start a Return

All returns must be approved before being shipped back to us. To start your return:

Email hello@peaksta.com with your order number and the reason for return.
We will respond within 24 hours on business days with return instructions, including the correct return address for your region.
Pack the item securely in its original packaging.
Ship the item using a tracked service (see Return Shipping below).
Once we receive and inspect your return, we will process your refund or replacement.

Returns sent without prior approval may not be processed and could be refused at the warehouse.

Return Shipping

For change of mind returns (you no longer want the item, ordered the wrong colour, etc.):

The buyer is responsible for return shipping costs.
Original shipping fees paid at checkout are non-refundable.
We strongly recommend using a tracked and insured shipping service. Peaksta is not responsible for returns lost or damaged in transit before reaching our warehouse.

For damaged, defective, or incorrect items (see separate section below):

Peaksta covers all return shipping costs through a prepaid label or shipping reimbursement.

Customs, Duties, and Clearance Fees on Returns

For returns shipped from outside the European Union to our warehouse in the Netherlands, please be aware:

The buyer is responsible for all customs duties, import taxes, and clearance fees required to bring the package back into the Netherlands.
We cannot accept return packages where duties, taxes, or clearance fees are owed on delivery. Such packages will be refused at Dutch customs and either returned to you at your expense or abandoned.
When booking your return shipment, please use a service that includes prepaid duties (often labelled "DDP" or "duties paid" by carriers such as DHL, FedEx, or UPS), or arrange to pay any required customs charges directly to your shipping carrier before dispatch.
Mark the package clearly as "Returned Goods" on the customs declaration, with a value matching your original purchase price. This may help reduce or waive duties in some cases.

We do not refund original customs duties or taxes paid on your outbound order, as these are charged by your local customs authority and not by Peaksta.

If you are unsure how to handle customs on your return, contact us at hello@peaksta.com before shipping and we will guide you through the best option for your country.

Refund Processing

Once your return arrives at our warehouse, we will inspect the item and notify you of the outcome by email.

Approved refunds are processed within 5 to 10 business days of receipt.
Refunds are issued to the original payment method used at checkout.
Depending on your bank or card issuer, it may take an additional 3 to 10 business days for the refund to appear on your statement.
Refunds are made in the same currency as the original purchase. Any currency fluctuation between purchase and refund is the responsibility of the buyer.
Original shipping costs and any return shipping costs paid by the buyer are not refunded, except for damaged, defective, or incorrect items.

If you have not received your refund within 14 business days of our confirmation email, please first check with your bank or payment provider, then contact us at hello@peaksta.com.

Exchanges

We do not process direct exchanges. If you would like a different colour, size, or product, the simplest path is:

Return your original item under this policy
Place a new order at your convenience

This approach is faster than traditional exchanges and ensures you get the new item without waiting for us to receive your return first.

If your original order was at a promotional price that is no longer available, contact us at hello@peaksta.com and we will do our best to honour the original price on your new order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, faulty, or different from what you ordered, we will make it right at no cost to you.

To report the issue, please contact hello@peaksta.com within 7 days of delivery and include:

Your order number
A clear description of the issue
Photos of the item showing the damage or defect
Where helpful, a short video demonstrating the issue (for example, a malfunctioning zipper or buckle)
Photos of the outer packaging if the item appears damaged in transit

Once we confirm the issue, we will offer one of the following at our discretion:

A free replacement sent to you at no additional cost
A full refund including original shipping
A partial refund if you choose to keep the item

For damaged or defective items, we cover all return shipping costs through a prepaid label or shipping reimbursement, where a return is required.

Please retain the damaged item and original packaging until the issue is resolved, as our carrier may require photos for their claim.

Lost or Stolen Packages

If your tracking shows your order has not moved for an extended period or has been marked as delivered but you have not received it, please refer to our Shipping Policy for full details. In short:

For packages with no tracking movement: allow 15 business days for domestic shipments and 30 business days for international shipments before the package is officially considered lost. Once confirmed lost, we will arrange a replacement or refund.
For packages marked delivered but not received: check with household members and neighbours, allow 48 hours (packages are sometimes scanned before final drop-off), and contact the carrier with your tracking number. If still unresolved, contact us within 7 days of the delivery date and we will help investigate.

Once a carrier confirms a package as delivered to the correct address, responsibility transfers to the recipient. We will always do our best to help find a fair resolution but may not be able to issue a replacement or refund in all cases.

Wrong Address Provided by Buyer

It is your responsibility to provide a complete and accurate shipping address at checkout, including apartment number, building, postal code, and any other relevant details.

If you notice an error, contact us at hello@peaksta.com within 6 hours of placing your order. After this window, your order has entered fulfillment and address changes may not be possible.
Packages returned to us due to an incorrect or incomplete address can be reshipped at the buyer's expense, or refunded minus original shipping costs.

Order Cancellations

We pride ourselves on fast order processing. To get your Peaksta product to you as quickly as possible, your order enters fulfillment 6 hours after it is placed, so our fulfillment partner can prepare and dispatch it the same day where possible.

Because of this fast turnaround:

To cancel an order, please contact hello@peaksta.com within 6 hours of placing it. We will do our best to stop the order before it enters fulfillment.
After 6 hours, your order is already with our fulfillment team and cannot be cancelled or modified. This includes changes to colour, size, address, or quantity.

If you miss the 6-hour window, no problem: simply return the item under our 45-day return policy once it arrives.

Wholesale Orders

Wholesale, bulk, and B2B orders are governed by separate terms set out in our Wholesale Pricing Guide and accompanying agreement. Wholesale orders are non-refundable and not covered by this Returns and Refunds Policy.

For wholesale enquiries, please contact hello@peaksta.com.

Policy Abuse

We reserve the right to refuse returns, refunds, or replacements where we identify patterns of abuse, including but not limited to:

Repeated returns of used or worn items
Returns of items showing clear signs of intentional damage
Frequent claims of non-delivery on tracked packages confirmed delivered to the correct address
Fraudulent claims or evidence
Use of multiple accounts to circumvent return limits

We may also restrict future purchases from accounts associated with confirmed abuse. This section does not affect any rights you have under applicable consumer protection law.

Contact

For questions about returns, refunds, or any of the topics covered in this policy:

Peaksta B.V.
Email: hello@peaksta.com

We respond to most enquiries within 24 hours on business days.

This policy was last updated on 3 May 2026. Peaksta reserves the right to update this policy at any time. The most current version will always be available on this page. Your statutory rights as a consumer are not affected by this policy.