Refund Policy
Refunds & Returns
If you are not completely satisfied with your purchase, you may return it within 30 days of arrival for a refund in the form of a gift card.
Return Requirements
- The product must be unused and in its original packaging.
- You will be responsible for paying the shipping fee associated with returning your order. Shipping costs are non-refundable.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return.
How to Initiate a Return
To start the return process, contact our Customer Support Team.
Cancellations (If Applicable)
If you need to cancel your order, please contact our Customer Support Team within 6 hours of placing your order. Orders are processed quickly, so cancellations outside this timeframe may not be possible.
Note: Wholesale orders are non-refundable as specified in the “Wholesale Pricing Guide”.
Defective Products
If you receive a defective product, we will send you a replacement at no cost. A video proof must be provided to our Customer Support Team to process your claim.
Wrong Address
It is the buyer’s responsibility to provide the correct shipping address at checkout. If you notice an error, contact Customer Support within 6 hours of ordering to correct it.
We process orders quickly, so address changes may not always be possible.
Lost or Stolen Packages
PEAKSTA™ is not responsible for lost or stolen packages.
- If your tracking information shows “Delivered” but you have not received your package, please file a complaint with your shipping carrier.
- Our Customer Support Team is happy to assist with guidance on how to file a claim.
Shipping Fees & Customs
We offer shipping fees worldwide. For any additional shipping fees, the buyer is responsible. PEAKSTA™ does not cover customs, duties, or taxes for international shipments.
For any further assistance, please contact our Customer Support Team. We’re happy to help!